I looked at the reviews for this free Amazon Cloud Drive application from Amazon. There's 63% that give it 1 star.
I was surprised to see 19% gave this application 5 stars, but then you look at the actual reviews, you'll notice that many reviewers only have "ok", "good", "great" as the review. Other 5-star reviews beyond one word had small phrases or sentences, such as "Great app!" or "Works as stated". I wonder if the one of the engineers automated some fake users to give it a 5 star rating.
Given the lack of professionalism, and had some questions:
- How can any product management or management, sign off on releasing such a broken application?
- What are the software quality efforts at Amazon? Do they exist?
- Were SQA engineers ignored by poor management, or was it some outsourcing the quality activities issue?
- If the quality process is truly bad, do other Amazon products like AWS have bad quality as well?
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