Amazon Customer Disservice

I ordered some packages, and they are sent back with "refused shipment".  I never refused anything, and I never received a slip.

I open a support ticket requesting a callback, it is closed and with a brief note that they do not handle issues with resellers.

The following day, I open a chat session with Kameswari, and he says things like: "sorry", "you have been refunded", and "there is nothing to worry about".  I explain that THIS IS NOT THE ISSUE!!!  But, because I purchased from a 3rd party reseller, not Amazon, Kameswari schedules a call back... with reseller support.

With Reseller support, Chad explains they do not handle these issues, patches me through to customer service.  I ask Chad why am I talking with reseller support, which is support for vendors that sell things through Amazon's platform. We're both baffled.

Now, round trip back to support India, and this new agent does the same thing as Kameswari, she apologies and assures me that I will be refunded.  I explain that THIS IS NOT THE ISSUE and that Amazon has failed to deliver my package; I want to know what happened; and that I am concerned that I cannot get packages. 

She offers apologies, and I explain I don't want apologies, I want solutions.

This call essentially goes no where.   I cannot escalate it out of India, I cannot talk to anyone that could find out what is happening.  So, I do the only thing I can do, I reorder my items, and cross my fingers.

In a few days, I wake up to a phone call in the morning.  It is someone from Amazon Logistics who informs me that there is a driver with my package outside, and that there's a note on the account that says "Do not deliver here, ever".  

I told them I never put this message for my home address, emphasis on NEVER.  Baffled, I go out and get united with my package.  I am glad the driver knew something was strange and called into Amazon logistics — finally a thinker and not a drone. But I am also frustrated that I had to jump through hoops like a walrus, and after it all, routed to India twice, I get no where, no solution path, no way to talk to ANYONE in Amazon to find out how to resolve this.

This could have gone on for a long time, with packages marked as "refused delivery" and there is no one I can contact at Amazon for help.  

Amazon, cost cutting customers out of the equation.