Decision Management and Process Analytics

This is a curiosity for me to learn more about business side to information systems.  In doing research in the area of BPM (Business Process Management), I came across other related tools in the umbrella of process analytics and overall field of decision management.  Some of the terms I discovered are:

• PA-DM (Predictive Analytics and Data Mining)
• BAM (Business Activity Monitoring)
• KPI RMM (Rules Maturity Model)
• CEM (Customer Expectation Management)
• BRMS (Business Rules Management System)
• BI (Business Intelligence)
• BPI (Business Process Improvement)
• Lean Based Approaches
• Six Sigma
• TQM (Total Quality Management)
• BRE (Business Rules Engines)
• BDM (Business Decision Management)
• BRM (Business Rules Management)

Some of the modeling tools used for these are something like UML and OMG's BPMN (Business Process Modeling Notation): http://www.bpmn.org/.   I am sure at some point some of this are turned into abstract E-R models as well when it comes time to implement databases.

There is training in BPM offered by BPM Institute (http://www.bpminstitute.org/) and BP Group (http://bpgroup.org/) and the recent Association of Business Process Management Professionals (http://www.abpmp.org/) with their BPM Body of Knowledge (BPM CBOK).  UC Berkely Extension offers a course called BPM Process Modeling, Analysis, and Design using BPM CBOK: http://extension.berkeley.edu/cat/course2216.html.

There seems to be a lot of momentum on CEM (Customer Expectation Management), and there's a group offering certification on that IPAPI (International Process and Performance Institute) and their CPP (Certified Process Professional): https://ipapi.org/open_courses.php.

Suffice to say, there's a lot of material out there, I can spend a day going through all of this, and the field is developing fast.   I have doubts that our public universities can respond quickly to cover the developing field.  Though, San Francisco State University used to offer a course in BPM, i.e. ISYS 569 : Information Systems for Business Process Management (http://www.sfsu.edu/~bulletin/courses/32203.htm), and they offer ISYS 650 : Business Intelligence (http://www.sfsu.edu/~bulletin/courses/33257.htm).  Though the later, I heard was not a good course.